Jess Farber

I'm a Senior Change Manager currently working for the Australian government. I've got experience in Change Management, Software Development, IT Sustainment, Recruitment, and Tutoring. When I am not working, I'm writing music, coding, or working on computer graphics for audiovisual projects.

• 2022 - Present

  HiTech Group, Canberra, Australia
  Senior Change Manager

• 2017 - 2022

  Leidos, Canberra, Australia
  Change Manager

• 2012 - 2017

  IBM, Canberra, Australia
  Senior Consultant to Government

• 2011 - 2012

  Education Queensland, Townsville, Australia
  School IT Technician

• 2012

  DFP Recruitment, Townsville, Australia
  Excel Developer

• 2009 - 2011

  James Cook University, Townsville, Australia
  Information Technology Tutor

• 2007 - 2011

  Kelly Services, Townsville, Australia
  Contact Center Service Consultant

• DevOps Foundation
  The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success.

  2022

• ITIL 4 Specialist: Create, Deliver, Support
  "Create, Deliver, Support" covers ‘core’ service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods, and tools.

  2021

• ITIL 4 Foundation
  The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

  2020

• James Cook University, Townsville
  Bachelor of Information Technology with Honors

  2007 - 2011

• TAFE, Townsville
  Certificate IV in IT: System, Networking, and LAN/WAN Management/Manager

  2006

Riskr: a web 2.0 platform to monitor and share disaster information, 2015

International Journal of Grid and Utility Computing, Vol 6, No 2, 2015, pages 98-112. Journal Article published by IEEE

Disaster management that uses web-based technology to enhance user collaboration around disasters is an emergent field. A number of dedicated 'disaster portals' exist but they do not integrate large social networks such as Twitter and Facebook. These social networking sites can facilitate the analysis and sharing of collective intelligence around disaster information on a far greater scale by increasing accessibility to, and the use of, a disaster portal. This paper presents the 'Riskr' project, which applies a low-technological solution to creating a disaster portal fed by social networking messages. The system has been implemented using Twitter and tested by users to determine the feasibility. Results suggest the combination of online services and interoperability between disaster portals; and social networks can further enhance disaster management initiatives as 70.5% of the users were able to estimate the correct location of a disaster (e.g. fallen power lines, fire).

Riskr: A Low-Technological Web2.0 Disaster Service to Monitor and Share Information, 2012

15th International Conference on Network-Based Information Systems (NBiS), 2012, pages 311 - 318. Conference Proceedings published by IEEE

Disaster management using the World Wide Web is an emergent field that uses technology to enhance user collaboration around disasters. While there exist a number of dedicated 'disaster portals', large social networks such as Twitter and Facebook, can facilitate the analysis and sharing of a collective intelligence regarding disaster information on a far greater scale. Social networks have the potential to increase accessibility to, and the use of a disaster portal. This paper presents the 'Riskr' project, which applies a low-technological solution to creating disaster portals fed by social networking messages, and the strategies used in its development. The system has been implemented using Twitter and tested by users to determine whether there is merit in having interoperability between social networks and disaster portals. Preliminary results suggest there is some benefit in using Twitter as a middleware between users and the implemented disaster service. A usability study showed that 70.5% of the users were able to estimate the location of a disaster within a certain error margin. Furthermore, 95% of users were able to successfully adapt to using the system. The results from the Riskr project suggest that the combination of online services and interoperability between disaster portals and social networks can further enhance disaster management initiatives.