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Jess Farber

I’m a Senior Change Manager currently working for the Australian government. I’ve got experience in Change Management, Software Development, IT Sustainment, Recruitment, and Tutoring. When I am not working, I’m writing music, coding, or working on computer graphics for audiovisual projects.

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Work

This is a summary of my professional work experience. Please contact me for a detailed resume.

2022 – Present	HiTech Group Senior Change Manager	Canberra, Australia
2017 – 2022	Leidos Change Manager	Canberra, Australia
2012 – 2017	IBM Senior Consultant	Canberra, Australia
2011 – 2012	Education Queensland IT Technician	Townsville, Australia
2012	DFP Recruitment Excel Developer	Townsville, Australia
2009 – 2011	James Cook University Information Technology Tutor	Townsville, Australia
2007 – 2011	Kelly Services Contact Center Service Consultant	Townsville, Australia
2003 – 2005	Amici’s Pizza Kitchen Hand	Gladstone, Australia

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Education

James Cook University Bachelor of Information Technology with Honors	2007-2011
TAFE Certificate IV in IT: System, Networking, and LAN/WAN Management/Manager	2006

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Professional Qualifications

ITIL 4 Specialist: Drive Stakeholder Value 2025	“Drive Stakeholder Value” focuses on understanding and maximizing value for all stakeholders through IT-enabled services. It emphasizes co-creation of value by fostering strong relationships, optimizing customer and user experiences, and managing stakeholder expectations throughout the service lifecycle.
ITIL 4 Specialist: High-Velocity IT 2024	“High-Velocity IT” focuses on digital products and services, including digital customer experiences, covering good organizational practices and mental models, all from a practitioner’s perspective.
DevOps Foundation 2022	The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success.
ITIL 4 Specialist: Create, Deliver, Support 2021	“Create, Deliver, Support” covers ‘core’ service management activities and focuses on the integration of different value streams and activities to create, deliver and support IT– enabled products and services whilst also covering supporting practices, methods, and tools.
ITIL 4 Foundation 2020	The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.